Overview
2. Service Coordination: What? Why? How? Structure
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Service Coordination: What? Why? How? is
comprised of five learning modules. Learners may complete some or all
of the modules. There are a variety of learning pathways through the
Service Coordination SPTM (see diagram below) with agencies able to tailor
learning pathways to suit individual needs and complement orientation
or induction programs.
For example a new Receptionist may only need to
complete the introductory Modules 1 and 2, plus the part on Module
3 on Initial Contact, whereas a new Service Coordinator or Duty Worker/Intake
Worker may need to complete all modules.
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