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Overview
1. Overview of Service Coordination: What? Why?
How? Learning Module
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This is a self paced learning module for staff involved in Service Coordination
activities. It has been developed to complement agency Orientation and
Induction Programs.
 The objectives of Service Coordination: What?
Why? How? are to provide
learners with:
- An understanding of the policy context, objectives, principles
and practical approaches of Service Coordination in Victoria.
- An awareness
of how Service Coordination enhances services’ capacity
to respond to consumers’ and carers’ needs.
- An understanding
of the benefits of Service Coordination.
- An overview of the elements of
Service Coordination including Initial Contact, Initial Needs Identification,
Assessment, and Care Planning.
- An overview of how Referral fits within
Service Coordination.
- An understanding of the resources available to
support Service Coordination including the Service Coordination
Tool Templates and Guidelines.
- A general understanding of Practices, Processes,
Protocols and Systems (PPPS) and their role in guiding agency practice.
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