e-Referral

Electronic Referral using one or more of the systems implemented in Victoria.

Formal support

Support provided by professionals, paid services or community volunteers.

Functional assessment

An assessment of an individual’s ability to perform one or more activities of daily living.

Functional Integration

A form of integration in which organisations and service providers continue to operate as independent entities but agree to undertake particular functions (for example: initial contact, initial needs identification) in a common, integrated manner. Under functional integration, service providers continue to operate within their existing organisational and structural arrangements and simultaneously work within the virtual organisation of a Primary Care Partnership.

Health

A complete state of physical, mental and social well-being, not merely the absence of disease or infirmity.

Health Information

Health Information includes personal information that is information or opinion about an individual's physical, mental or psychological health; a disability of an individual; an individual's expressed wishes about the future provision of health services to him or her; a health service provided to the individual. It also includes information that is collected to provide a health service, collected in connection with the donation of body parts and/or genetic information in a form that is, or could be, predictive of the health of an individual or any descendants. Health information refers to a person's health information in any form (written, verbal, electronic, on video etc).

Health Promotion

The process of enabling people to increase control over, and to improve their health. To reach a state of complete physical, mental and social well-being, an individual or group must be able to identify and realise aspirations, to satisfy needs, and to change or cope with the environment. Therefore, health promotion is not just the responsibility of the health sector, but goes beyond healthy lifestyles to well-being. See also Health.

IM strategy

The agreed proposal for the ongoing planning, implementation and management of the information management aspects of the Service Coordination model within each Primary Care Partnership. The Information Management strategy is part of the Primary Care Partnership Community Health Plan, and is based on shared agreement about the Service Coordination model. This strategy will provide a detailed overview of the long term (3 year) strategic management of Information, Information Technology and Telecommunications and reflects how these support the Service Coordination model.

Information Management (IM)

The practices, protocols, roles, responsibilities and business processes that support the management of information (personal information, health information, services information, financial and administrative information, planning and performance monitoring information) whether in electronic or other form.

Initial Contact (IC)

Initial Contact is the point of first contact with the service system and will most commonly include the provision of accurate service information, the provision of other information such as health promotion literature, and/or direct access to services via an initial needs identification.

Initial Needs Identification (INI)

Initial Needs Identification is an initial screening process where the underlying issues as well as presenting issues are uncovered to the extent possible. It is not a diagnostic process but is a determination of the consumer’s risk, eligibility and priority for service and a balancing of the service capacity and the consumer needs.

Key Worker

See Care Coordinator.