Service Coordination - What? Why? How?: An Overview of the Service Coordination Tool Templates - Victorian Government Health Information, Australia


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3.2 An Overview of the Service Coordination Tool Templates

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The DHS Service Coordination Tool Templates have been designed to:

Support consistent Service Coordination practice.
Collect core consumer information.
Determine consumer needs, risks and urgency.
Support appropriate referral, assessment and care planning.

The suite of Service Coordination Tool Templates include:

Template	Purpose
Consumer Information Template	Collection of registration and demographic information.
Summary Referral and Referral Information Template	Summarise Presenting Issue(s). Current Services. Initial Action Plan.
Consumer Consent Form	Designed to assist agencies to comply with the Health Records Act and Information Privacy Act.
Your Information - it’s Private – DHS Privacy Brochure	Designed to assist agencies to comply with the Health Records Act and Information Privacy Act.
Service Coordination Plan	A Care Planning Tool for use with consumers who have complex needs and require services from a range of agencies.
Supplementary Profiles Functional Profile Living Arrangements Profile Health Conditions Profile Psychological Profile Health Behaviours Profile	These allow for further information to be collected on those areas relevant to the consumer’s circumstances.

The Department of Human Services has also produced a set of Guidelines to assist practitioners to complete the Service Coordination Tool Templates.

The Guidelines are in five parts:

Guideline 1: Completing Consumer Information.
Guideline 2: Completing the Summary and Referral Information.
Guideline 3: Completing the Supplementary Profiles.
Guideline 4: Developing a Service Coordination Plan.
Guideline 5: Completing Consumer Consent.

A copy of the Service Coordination Tool Templates and the Guidelines can be found at:
http://www.health.vic.gov.au/pcps/coordination/tooltemp.htm

Each DHS Program has specific requirements outlining how the Service Coordination Tool Templates will be implemented and used.

For more information about your programs requirements go to:
http://www.health.vic.gov.au/pcps/coordination/tooltemp.htm.

Consumer Information Template

Consumer Information Template - Page 1

Summary and Referral Information Template

Summary and Referral Information Template - Page 1

Activity

Complete the following activity:

Find a copy of the Service Coordination Tool Template Guidelines (or your agency specific Guidelines if relevant), and familiarise yourself with the structure and content.

Talk to your manager or team leader if you have any questions.