Service Coordination Portfolio

The Better Access to Service strategy,introduced 5 years ago sets out a framework which aims to place the consumer at the centre of service delivery and to ensure that they have access to the services they need, as well as opportunities for early intervention, health promotion and improved health and care outcomes; this is referred to as Service Coordination. The BNPCA has encouraged and supported a diverse range of agencies in working towards improved Service Coordination across the catchment. The range of agencies represented in this endeavour include: acute and sub-acute hospitals, community health services, local government, district nursing, Division of GP’s, and other non-Government agencies including smaller regional services. Each agency has determined for itself the most suitable way to implement the Service Coordination process. There has been extensive work undertaken including: organisation structural changes to accommodate implementation of Service Coordination, the development of a local Service Coordination protocol which has evolved into the Victorian Service Coordination Practice Manual, embedding the Service Coordination Tool Templates (SCTT) into agency procedures, and the introduction and increased use eReferral.
Through enhanced Service Coordination we aim to improve consumers’ health and well being outcomes. We will achieve this by ensuring their access to information and the services they require in a timely manner avoiding unnecessary barriers or duplication.
The following Service Coordination goals have been agreed to for the next threeyears:
Goal 1: Maintain quality practice in Service Coordination.
Goal 2: Continue to encourage GP participation in Service Coordination.
Goal 3: Introduce ‘new sectors’ to Service Coordination.
Goal 4: Ensure information systems are appropriate to support quality practice